Automation Can Pay Off Big in Increased Clinical Productivity

Automation can allow a healthcare organization to provide a more efficient experience for both clinical and patient users, and it can benefit organizations as well. A June 2023 report from McKinsey notes the impressive potential of generative AI to increase productivity.

“Our latest research estimates that generative AI could add the equivalent of $2.6 trillion to $4.4 trillion annually across the 63 use cases we analyzed,” notes the report. And those increases will likely be widespread: “About 75 percent of the value that generative AI use cases could deliver falls across four areas: Customer operations, marketing and sales, software engineering, and R&D.”

Productivity isn’t the only benefit healthcare organizations are likely to see from increased adoption of automation, says Matthew Wettstein, solution manager for cloud and digital experience at CDW.

The accessibility of automation can enable clinicians to leverage it in their own roles to increase efficiency and productivity where appropriate. According to Wettstein, a clinician might say, “‘Now I have the tools that I can automate that myself and share it with everyone else.’”

Increased productivity can then lead to the adoption of automated tools for additional purposes, Wettstein says: “Those tools are there, and they’re only getting better. As we’re seeing with programs like Copilot and OpenAI coming in, those things are going to be able to get even more automated” and empower clinicians to drive the improvement of their own digital experiences.


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